Support
Frequently asked questions about Peekino, and how to reach us
FAQ
- Q. I bought ink but my balance didn't go up
- A. Depending on your connection, it can take a moment. Reopen the app with a good connection and the purchase is applied automatically — purchases are never lost. If it still doesn't appear, please contact us.
- Q. Does my ink carry over to a new device or after reinstalling?
- A. Yes. With the same Apple Account (and iCloud Keychain enabled), your balance follows you to the new device automatically. If you have a subscription, tapping "Restore Purchases" on the top-up screen also restores it.
- Q. Is ink shared between iPhone and iPad?
- A. Yes. With the same Apple Account, every device uses the same balance.
- Q. How do I cancel the subscription?
- A. Anytime in Settings > Apple Account > Subscriptions on your iPhone / iPad. After canceling, you keep using the ink already granted.
- Q. Are my photos stored?
- A. No. Images and instructions sent for editing are not stored. See the privacy policy for details.
Contact
Still stuck? Email us — we're happy to help.